목적: The patients with hearing loss often seek information and guidance for hearing aids. To enhance accessibility and provide tailored assistance, a customized chatbot for hearing aid consultation was developed, namely “Smail Snail”. The Smail Snail was founded upon the powerful Generative Pre-Trained Transformer (GPT) architecture, fine-tuned with an extensive dataset of 5,392 patient-generated questions collected over years of clinical practice. These questions were meticulously prioritized to address the most prevalent concerns faced by hearing-impaired individuals. 방법:To speculate the frequently asked questions (FAQ) of hearing aids user and/or potential user of hearing aids, the text-based information was gathered through the publicly accessible data in major manufacturers of hearing aid. The dataset was categorized into selection, usage, and maintenance. Three AI chatbots, including ChatGPT, generated answers for 21 questions repeated 10 times each. Expert evaluations and patient preferences were gathered, comparing objective and subjective accuracy using statistical methods like TF-IDF and Wilcoxon tests. 결과:Although the data collection of Smail Snail for Expert evaluation and patient preference was undertaken, the expected results were suggested. These results are highly promising, highlighting the potential of AI customization in the medical field. Customized chatbot proves to be a valuable tool for providing accurate information and support to hearing- impaired patients. Moreover, it showcases the ability of AI to enhance medical services when working in conjunction with experts. 결론:A customized hearing aids consultation chatbot represents an innovative approach to democratizing hearing healthcare information. Future work aims to expand the chatbot’s capabilities, improve natural language understanding, and to foster collaboration between chatbots and human audiologists for more holistic patient care.